Privacy policy

Mobile Dentures Direct | Direct Privacy Policy

Last updated March 18, 2023

1. INTRODUCTION

Mobile Dentures Direct Inc. (“Mobile Dentures Direct”, “we”, “us”) has created this privacy policy (“Privacy Policy”) in order to set out how we collect, use, and disclose information through our website located at www.mobiledenturesdirect.com (the “Website”) as well as to information we collect and use when we provide services on behalf of our dental practice customers (“Practices”). This Privacy Policy applies to all of the products and services (as more particularly described in our Terms of Use) offered by Mobile Dentures Direct, as well as the Website, and other websites offered by Mobile Dentures Direct or our related, affiliated and/or subsidiary companies (collectively the “Services”), unless another applicable privacy policy is posted on that Service.

The privacy of our customers is of great importance to us. By visiting our Website and/or using the Services in any manner, you acknowledge that you have read the practices and policies outlined in this Privacy Policy and you understand that your information will be collected, used and disclosed in accordance with this Privacy Policy. If you do not agree with our policies and practices, you should not use the Website or the Services.

2. WHAT DOES THIS PRIVACY POLICY COVER?

This Privacy Policy describes our collection, use and disclosure of information, including information which can be used to identify an individual (“Personal Information”). Personal Information does not include any anonymized information which we may create or derive from information (including Personal Information) you provide to us.

Personal Information may be collected about Practice employees, our prospective customers, visitors to the Website, and end users of the Services. You can choose not to provide us with certain Personal Information, but by doing so, you may not be able to take advantage of many of the features and functionality of our Services.

We may also collect Personal Information about patients of Practices on behalf of the Practice, which we use only as a service provider in order to provide the Practice with our services. This Privacy Policy does not apply to the practices of companies that we do not own or control, including Practices. Practices are responsible for maintaining their own privacy policies governing the collection, use and disclosure of Personal Information and for ensuring that they have obtained the necessary authorizations and consents for any Personal Information made available to us for use in accordance with this Privacy Policy. If you have any questions regarding the privacy practices of a particular Practice, please contact the Practice directly.


3. COLLECTION AND USE OF PERSONAL INFORMATION AND OTHER DATA

Types of information we collect

Generally the categories of Personal Information we may collect include:

  • Identity Data, which includes name or other similar identifiers, such as your social media user handle.
  • Contact Data, which includes home and work address, email address and telephone numbers, including mobile number.
  • Marketing and Communications Data, which includes your preferences in receiving marketing from us, the content of your communications, and the date and time of any communications.
  • Profile Data, which includes your birthdate, zip or postal code.
  • Financial Information, such as billing address, bank account number, credit card number and debit card number, which we collect directly from Practices.
  • Employment information, which includes denturist practitioner name and specialty or job application information such as past work history and current job title and place of employment.
  • Health information, which includes information about your dental health, denturist preferences, appointment schedules, .
  • Location data, which includes geolocation data.

We may also collect certain other types of information that may not specifically identify you, but may be unique to your device, such as:

  • Technical Data, which includes information collected via cookies and similar technologies (and identifiers associated with those cookies and technologies), internet protocol (IP) address, cookie data, your mobile or internet service provider, mobile device identifier, browser type, and operating system.
  • Usage Data, which includes information about how you use our Services, your access times, pages viewed, and the routes by which you access or exit our Services.

How we collect and use your information

Mobile Dentures Direct collects your information in the following general ways:

  • Mobile Dentures Direct collects Personal Information you choose to submit to us through the Services, such as your name, email address and other Account Information.
  • When you access or use the Services, Mobile Dentures Direct may automatically receive and record information on our server logs from your browser, including your IP address, cookies, and the pages you request. IP addresses are automatically reported by your browser each time you view a web page. Your IP address is stored by Mobile Dentures Direct when you register with Mobile Dentures Direct. For more information, see Section 5.
  • Through forms submitted on the website via Google forms; data that will be stored via Google's Cloud storage services

We collect and use your information for the following purposes:

To create your Mobile Dentures Direct Account

Generally, Mobile Dentures Direct uses the Information from Google forms submitted to authenticate access to the Account and provide access to the Services. In particular, we will use your email address to contact you with denturists located near you. We may also use this information to better understand, improve and personalize the delivery of our Services and related products and services, to conduct our business, to develop analytics and aggregated data that allow us to improve our Services and related products and services, or to correspond with you including to send technical notices, updates, security alerts and support and administrative messages on our own behalf or on behalf of Practices.

We also use information to investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities.

To match you with a denturist practice

If you request to connect with a denturist practice, we may collect your postal code and responses to questions about your dental health and denturist preferences in order to match you to Practices that match your criteria.

If you book an appointment with a Practice through the Services, Mobile Dentures Direct will have access to information about your use of the Services such as denturist appointments made, geo-location data and information exchanged between you and the Practice that is combined with your Account Information. We use this information in order to provide Services, such as suggesting and matching users with local dental practices and appointment scheduling, as well as to confirm appointments have been completed so that we may bill the Practice.

By using the Services to book appointments, you acknowledge and agree that Mobile Dentures Direct will be transmitting certain parts of your personal information electronically, and that we may use such personal information that you provide us, such as your name, phone number, email and demographic information such as age, to send you additional offers and communications related to our services or the services of our third party partners.

    To contact prospective Practices and partners

    We collect names, email addresses and other business contact information about individuals who we consider to be prospective customers and business partners (“Prospects”). Mobile Dentures Direct uses third-party service providers in order to collect, store and process Personal Information about Prospects. We use these third-party service providers to identify Prospects and locate contact information to contact Prospects about our products and services.

    To send marketing communications

    With your consent, we use your email address or mobile phone number as well as other information on an optional basis to help us tailor our communications to you. You will receive email or text message communications from us or our partners regarding our or our partners’ products, services and initiatives (including collaborations and partnerships).

    If you participate in our referral program to refer a friend or family member to Mobile Dentures Direct, we collect your name and email address as well as the name and email address of your friends and family member. We use this information for the purposes of sending the referral link to your friends and family member and tracking your rewards, and do not use your friend or family member’s information for any other purpose without their consent. Please ensure that you only provide information about individuals with whom you have a personal or family relationship, and who would want to receive the communication about Mobile Dentures Direct.

    To solicit reviews and referrals

    If you have a Mobile Dentures Direct Account, Mobile Dentures Direct may use your contact information to solicit reviews and referrals for our services.

    If you post a review about Mobile Dentures Direct or a dental practice, we collect your name and the review. Your name and other personal information will not be published with the review; however your review will be publicly available on the Website. Please exercise caution before sharing any personal information, and review our Terms of Use for more about posting reviews.

    To improve our products and services Mobile Dentures Direct uses demographic information, such as age, income and financial spend on denturist services that we collect about our users for our own business purposes, including forecasting demand for our products and services, improving our products and services and creating a personalized experience through targeted offers. Personal Information is not shared with third parties for these purposes.

     

    To assist you when you contact us

    When you contact us with a comment, question or complaint through email, telephone, or message features available on the Services, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings.

     

    4. MINORS

    Mobile Dentures Direct does not knowingly solicit or collect data from children nor knowingly market to anyone under the age of majority in their jurisdiction of residence. If you are under the age of 13, you are explicitly not authorized to use these Services. If you become aware that your child has provided us with Personal Information without your consent, please contact us at info@mobiledenturesdirect.com. If we become aware that a child under the age of majority in their jurisdiction of residence has provided us with Personal Information, we will take reasonable steps to remove such information from our systems and terminate the applicable account.

     

    5. WEBSITE INFORMATION

    In general, you can visit our Website without telling us who you are or creating an account. However, like many internet and mobile services, we may automatically gather certain information about our Services traffic and store it in log files. This information includes mobile device identifiers, browser type, IP address, mobile or internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the Services, to understand users’ movements around the Services. 

     

    6. DISCLOSURE OF INFORMATION

    Denturist Practices

    If you request a booking with a particular Practice, we will share your name, email address, contact information, preferred appointment times and all answers provided to questions in Google forms in order to facilitate your appointment with that denturist.

    Referrals

    If you are referred from an existing user, the user will be notified that you booked an appointment through Mobile Dentures Direct. This allows us to keep track of referral and administer our referral rewards programs. 

    With Your Consent

    If we need to use or disclose any Personal Information in a way not identified in this Privacy Policy, we will notify you and/or obtain consent as required under applicable privacy laws.

    Legal Compliance

    We, and our affiliates and Service Providers may disclose your Personal Information to third parties without your consent in response to a warrant or other legally valid inquiry or order, for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process. Your personal information may also be disclosed where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.

    We may also disclose Personal Information if we believe it is necessary to investigate potential violations of our Terms of Use, or to enforce those Terms of Use.

     

    7. RETENTION

    We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or to meet our legal or regulatory obligations.

     

    8. ACCESS, CORRECTION AND ACCURACY

    You have the right to access, correct and update inaccuracies in the Personal Information we hold about you. Upon receipt of your written request, we will provide you with access to or a copy of your Personal Information, although in certain limited circumstances where permitted under law, we may not be able to make all relevant personal information available to you, such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavour to deal with all requests for access and modifications in a timely manner.

    We will make every reasonable effort to keep your Personal Information accurate and up to date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.

    If we receive a request from an individual to access or update personal information we have collected on behalf of a particular Practice in the course of providing the Services, we will direct that individual to the relevant Practice. We will assist our Practice clients wherever possible in responding to individual access requests.

     

    9. OPT-OUT CHOICES

    To “opt-out” of any consents previously given to us or having your Personal Information disclosed to third parties, send an e-mail to privacy@mobiledenturesdirect.com. Please note that we may continue to use and retain your Personal Information as necessary in order to provide Services to you.

    Communications

    If you do not wish to receive promotional communications from us or our partners, you can unsubscribe from such promotional e-mails at any time by clicking on the unsubscribe link in any of our e-mail communications or you can reply STOP to any of our text messages. You may also unsubscribe from future promotional communications from our partners by following their unsubscribe and opt out instructions.

    You can also opt-out of receiving marketing communications from us by changing your user settings or contacting us at privacy@mobiledenturesdirect.com. Please note that you may continue to receive transactional or account-related communications from us, such as technical notices, security alerts and support and administrative messages.

    Cookies

    If you prefer, you can turn off cookies in your web browser by changing your browser’s security settings. Please note, however, some features of our Products and Services may not function properly if your browser’s cookies are disabled. You may be able to set your browser to notify you when you are sent a cookie. This gives you the choice to decide whether or not to accept it.

     

    10. SECURITY

    Mobile Dentures Direct has implemented commercially reasonable technical and organizational measures designed to secure your user data, including any personal information or PHI, from accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use user data for improper purposes and we do not provide an absolute guarantee concerning the security of your information. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contact Us” section below.

     

    11. TERMS OF USE

    Please also visit our applicable Terms of Use, which establish the use, disclaimers, and limitations of liability governing the use of our Services.

     

    12. CHANGES TO THIS PRIVACY POLICY

    We may amend this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date at the top of this page. Such changes shall be effective on the date the revised Privacy Policy is posted, provided that such changes will only be applied prospectively. Use of Personal Information we collect is subject to the Privacy Policy in effect at the time such information is collected, used or disclosed. If we make material changes or changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or Website or sending you an email prior to the change becoming effective.

     

    13. CONTACT US

    If you have questions regarding our Privacy Policy or the manner in which we or our service providers treat your personal information, or to request access to our collection of your personal information, please contact us at: info@mobiledenturesdirect.com.

    If you have any questions regarding the privacy practices of a particular Practice, please contact the Practice directly.